An inspiring lesson from Dr. Mike Shipulski uses the tale of “Green Jeans” as an allegory for opening our minds to Green innovation—as an innovative way to grow business and make money.

Dr. Shipulski is a certified TRIZ practitioner. [Get ready for me to digress here a bit] Yeah, I know, I scratched my head over that one too. It turns out that TRIZ refers to the theory of “inventor’s problem-solving”. Still scratching that noggin of yours? Yeah, so was I, so I dug deeper and found out that TRIZ is really a problem solving method based on logic and data, not on intuition, so the idea is that the TRIZ method accelerates a group’s ability to solve problems creatively. Ok, gotcha.

So now that we’re clear on TRIZ, you can see why I would listen to what a guy like Dr. Shipulski has to say as he urge us to “Grab Green by the throat and shake it…before your competitors do…[because] reluctant compliance won’t get us there…”

His point is that Green isn’t a passing fad—it’s here to stay, and it will demand new ways of thinking (design thinking) that will make us approach business problems differently, looking away from the old tried and true ways we’ve operated in the past as we learn to develop new products and technologies.

Read the full story on Green jeans—an earth-friendly product that saves customers time and money while flattering their backsides. Sounds absolutely perfect, doesn’t it?

Forget Everything You Know!

That’s right! If you’re looking for the secret to business success, forget everything you know!

The Globe and Mail makes this bold statement and urges us to Harness the Power of Design Thinking. But that doesn’t mean they’re encouraging us to attend our next business meeting without pants and manners in tact. No, rather, they’re telling us to try approaching problems like a design thinker—without preconceived ideas of solutions.

I think they’re onto something here. “It’s about the way designers look at opportunities and problems…they approach [them] more holistically [and] with more intuition and a human dimension. They’re willing to take risks and be more exploratory…It’s about the act of creating something new and original,” says Heather Fraser, Business Design Professor and Director of DesignWorks,  at the University of Toronto’s Rotman School of Management.

I know letting go of those traditional ways of doing things isn’t always so easy, but “If you trust your intuition,” says Fraser, “…and be willing to explore the unknown… regardless of discipline…you can think through things faster and more effectively.”

Read the full Globe and Mail article for brilliant examples of Canadian Design Thinking at it’s best in companies such as Umbra, Loblaws, Blockbuster, Indigo and more…

5 Engaging Little Ideas to Help your Business

During these uncertain times business owners are scrambling for new ways and new ideas to improve business success. Well, Little Retail made this helpful and fun “little” video to showcase some fundamental concepts that businesses can implement immediately to make a difference. And better yet, they fit nicely into our Design Thinking methodology because the changes are focused primarily on engagement—with employees, and most importantly, customers!

So in the style of David Letterman…here are five engaging ideas for retail that you can implement tomorrow:

5. Feature products your employees love and products they believe in.

4. Merchandise with your brand in mind—promoting your brand ethos

3. Simplify your marketing message.

2. Use color in bold ways = high impact at a low cost and get noticed.

…and drum roll please…

1. It’s all about the customer. Allow them to relax and explore, let them create their own experience, and give them reason to stay and come back (creating brand loyalty).

Research Design: The Power of Parting Thoughts

There is a special moment after I conduct an interview with a customer or employee, when I have covered all the questions I prepared in advance, and when I shut off my digital recorder and start to pack up my bag.

I casually ask the interviewee, “So, of all the stuff we talked about, what do you feel was most important?”.

I don’t know whether it’s the actual question, the rapport that has been built up over the previous hour, or the fact that the recorder is off, but interesting ideas always seem to surface in a very short window of time.

I’ve come to think of this time as sacred time because it often results in crisp truths that open up a new vein of information. Sometimes I spend another 10 minutes casually conversing and then I frantically capture the ideas after I have left the room.

If you’re conducting interviews, take note of the casual, but often revealing tidbits that float out as you’re packing up your bags and heading to the door.

The Plumen: A Worthy Symbol of Innovation

Nicolas Roope said, “It’s [ironic] that the light bulb, an object so synonymous with ideas, is almost entirely absent of imagination.”

Isn’t this the truth? And for those that don’t know, Roope is the co-founder of Hulger, the English electronics company that’s been talking their innovations to a whole new level.

Well, I guess the classic light bulb design was really a bee in Roope’s bonnet because he didn’t just sit back and complain—he did something about it. And from Hugler’s collaboration with designer Sam Wilkinson came the “world’s first designer low-energy light bulb” called the Plumen.

Only recently released on September 9, 2010 in the UK and Europe, The Plumen is set to arrive in the North America soon. Looking at the Plumen design—you’ll see two elegantly intertwined fluorescent tubes—but the great part is that they use 80 percent less energy than a common incandescent light bulb. And even better—one Plumen bulb will last you approximately eight years.

Stunning to look at, energy-efficient and durable for 8 years? Now that’s an object worthy of eureka symbolism.

How to Reenergize your Brand, your Company and Yourself

I’m a hunter of frames. Not the kind I wear on my face or that hold photos of dear loved ones, but frames in terms of new ways of defining and looking at things.

I love the energy that new frames instantly generate. It’s as if a new window of possibility suddenly opens and you wonder how you never saw it that way before as you sit in the wonder of the new vantage point.

Here are a few frames that I unearthed over the past few days thanks to various communities I participate in related to organizational development, innovation and brand design. These are the types of frames that can release and harness constructive (and destructive) energy that’s blocked for any number of reasons  to reenergize a brand, spark  and reshape an entire organization, city or country.

A: Strengths vs. B: Superpowers

Strategic planning typically includes defining strengths, weaknesses, opportunities and threats. This makes good sense. But there is something magical that happens when instead of thinking about strengths, you call them your superpowers. If you sit with the two ideas for a moment you will feel the difference in your gut and mind.

Let these questions roll around your brain for a while: What are my/our strengths? vs. What are my/our superpowers?

There’s something powerful that happens when you start envisioning yourself or your company as a superhero with superpowers fighting for something that matters. It’s the power of personification and creating a visual picture that’s exciting to think about.

This is just something you have to try out for yourself to truly appreciate. Even better draw yourself/or your company as a superhero and name an enemy. The founders of software success story 37 Signals, in their book Getting Real, do practice this exercise with their personal information management product Backpack, with the enemy of the product personified as structure and rigid rules. What or who is your enemy?

Another reframe is this next one related to branding and innovation.

A: What needs are we able to address that no other brand is addressing? vs. B: How do we differentiate from our competition?

According to esteemed professor Clayton Christensen from Harvard Business School, comparing your brand to it’s competitors is a recipe for failure, especially if you are a new company attempting to battle it out with established giants.His ground-breaking work on disruptive innovation provides solid proof that comparing your brand to the competition shouldn’t be the primary focus.

Extreme focus should be on the customer and on uncovering their unmet needs. This  mindset has reshaped and reenergized P&G in recent years, and has led to many innovative and successful products including Febreze.

Finally, here’s a frame that has fueled the success of online retailer Zappos.

A: Promotion vs. B: Customer Experience

Surprisingly, in many organizations today marketing is still considered the promotions department. Marketing dollars are spent to interrupt people to build awareness and generate sales. Certainly this still works to some degree, but it’s a lot less successful than it used to be. Word-of-mouth marketing is more effective and Zappos has capitalized on it by investing in the customer experience—essentially letting the customers do the marketing for them. They ask these five questions to continually improve their experience:

1. What do customers expect?

2. What do they actually experience?

3. What emotions do they feel?

4. What stories do they tell their friends?

5. How can we create more stories?

As a result,  Zappos has instituted free shipping both ways to reduce the risk of buying shoes online. And while some companies attempt to limit the number of calls to their call center to keep costs down, Zappos encourages telephone calls and measures success based on the customer experience, not efficiency.

If your brand or business is feeling lost, stuck or sluggish, look for ways to reframe it using the ideas above, and watch how the energy returns to your brand, your company and yourself.

Carving a Space for Non-Designers in Design Thinking

I’m not a designer, I’m a writer, editor and SEO by profession. So I identified quite a lot with Patsy’s Design Thinking for Non-Designers article on the Front Studio blog.

You see Patsy is a project manager that oftentimes feels like an imposter among the group of graphic designers that she works with. But, she recently learned from Marty Neurmeier, the author of the Liquid Brand Exchange blog as well as The Design Company that it’s critical for people like her and I to think like designers—even though we aren’t.

It’s true, in a world where the title “Designer” often seems like an exclusive club where über-creative types are only permitted entry, Marty shares with us this Herbert Simon quote, “A designer is anyone who devises ways of changing existing situations into preferred ones”.

So like Design Thinking, this definition is wide reaching, non-exclusive, non-judgmental and non-specific to skill or profession. And to break it down, according to this definition, if I’m not thinking like a designer then I am not an effective writer! You see being a designer is not only within my human capabilities, it’s my duty. The same goes for Patsy and the rest of us…

Free Design Thinking Webinar!

In this day and age, companies are looking for inexpensive ways to educate and innovate—and in my mind, the cheaper the better. That’s why when I caught wind of a free Webinar series from Interactive Associates starting on Wednesday, September 22, 2010, I had to share it with you.

The series is called LeaderLens, and it focuses on exciting conversations around design thinking leadership competency. In this first Webinar in the series, Leadership By Design, guest speaker, Leslie Alfin, a former professor at Parson’s School of Design, and expert in the field of Design Thinking will explore how mega-companies GE and Proctor & Gamble have used Design Thinking to boost innovation

You can sign up for the free LeaderLens Webinar series on the Interaction Associates site.

The New Design Firm

We opened in 1983. For those unfamiliar with our past, we’ve worked in the design and communication space for all of these years. However, you may not have heard about how we helped launch Powerade® for Coca-Cola® during the 1996 Atlanta Olympics for instance. John, our President, has so many stories that he just doesn’t get around to all of them.

We’re quite proud of our history, we’re quite proud of our clients—but there’s a transition taking place in the world. Businesses and organizations are finding themselves surrounded by more complex problems than ever before. We’ve forgotten how powerful a story can be. We’ve forgotten the people who work for us, who run our cities, who buy our products. We’ve lost a collective sense of what it means to be human.

Design is our human capacity to plan and produce desired outcomes—and it should be what defines us. We’ve designed the businesses, organizations, transportation systems, global relations that we have—we’ve planned and produced the world we’ve got—and we can fix it. Enter the new design firm.

Design isn’t about Photoshop or computers. The new world of design takes a systematic approach to creativity. It inserts it into existing models and processes. It inspires. Helps build consensus and understanding. It helps us think in new ways. The new design remembers that it used to be about people—and it puts people first.

Marketing should be about people, not products. Solve a need for people. Understand how people use technology or toothbrushes. Put people first. Let them participate in an experience and start a movement—and you’ve designed your marketing around people.

Brands are about people. People inside your brand, people outside your brand. Everything is connected and everything matters when it comes to branding. When you understand that the finance department is as important as marketing and customers—and when you do something about it—you’ve designed a brand for people.

Innovation is about need. Invention is about creation. You need both, but you can’t innovate without people in mind.

When you find a rare member of the design community who works this way—hold on to them. Design is the only competitive advantage left—which is to say—marketing, branding and innovation with a people-focused approach is the only competitive advantage left. Can you afford to ignore it?

Design for people.

This is the new design firm. This is the new MFX Partners.

Brand Experience Workshop

We all know that successful branding goes far deeper than what customers see and hear in external communications. The experience that customers develop with brands extends far beyond what marketing and advertising promise—it’s based on how your organization delivers on the promise.

Join us at our offices for a 1.5-hour Brand Experience workshop. There are 20 spaces available per session, so to avoid disappointment, please book your attendance by 5PM September 24 by emailing Alison De Muy at alison@mfxpartners.com.

DATE: September 29, 2010
COST: Free
TIME: 9:30-11:00AM & 4:30-6:00PM
LOCATION:
MFX Partners, 72 Victoria Street South, Unit 304, Kitchener, Ontario, N2G 4Y9

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