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  • Blogs
    • http://blog.marketo.com/ Marketo is not a company we’ve worked with but we receive their blog filled with tips on modern B2B marketing. It’s worth checking out.
    • http://www.funnelholic.com/ A blog for those of us who live and work at the top end of the b2b funnel: Demand Generation, Lead Generation, Online Media, B2B Sales and Marketing, Marketing Automation, DRIP, Lead Nurturing, and Fun.
  • Books

At a recent workshop, MFX Partners led a discussion on the topic of brand design. During the discussion a participant asked the question, “What is the difference between vision, mission and values?”

I think my answer puts some valuable clarity around each of these statements so I’d like to share it with you. Here was my answer…by the way I like using ‘the bus’ as a metaphor for business and life.

VISION: You know if a company has a vision because they speak of WHERE they are headed. They know the destination their bus is heading and what life will be like when they arrive.  More than a statement, a vision is a vivid and exciting picture of a better future. You know if a company is lacking vision when employees or customers act lost or wonder where they’re going. Visions often start with the introductory phrase “Imagine…”, for example:

1. External vision: “Imagine a world where automobiles release zero emissions…”

2. Internal vision: “Imagine a company that’s the leader in green technologies, setting the standards and shaping the conversation in partnership with the brightest minds around the world…”

MISSION: You know if someone has a mission if they know WHY people want to get on their particular bus. For example, they know:

1. The underlying purpose of their existence

2. WHO they serve

3. WHAT unique value they deliver

4. HOW they go about delivering that value based on their core services, programs or skills

VALUES: Details the way people ACT on the bus. Behavior is directed by a person’s values. Values guide actions. Everyone (and every company) lives by a set of values or principles that define HOW they should ideally act to fulfill their mission and reach their vision.

Now that you know the difference between vision, mission and values, please share what stage your company is at and your personal views on your company’s vision, mission and the values that define them.

Too Many SKUs

Research In Motion works with a variety of resellers who resell both their products and their technical service packages. Each product or service has a unique SKU. For RIM products alone there are thousands of SKUs. These resellers also deal with all of RIM’s competitors, who have just as many or more SKUs. There were a few challenges:

• The resellers needed an easily searchable database of SKUs that they could access quickly while on sales calls.

• The information and SKUs were constantly being updated or revised.

• Once the resellers found the information, they were often unsure of which product or service to recommend and why.

RIM came to MFX asking for a physical printed book. After chatting with resellers themselves, examining the situation and determining the wants and needs of the resellers, we proposed an online solution that would be easily searchable and automatically updateable when the SKUs were changed/revised.
The result was Catalyst. This website, found within BlackBerry Universe, allows resellers to easily find SKUs with confidence that the information is up-to-date. It gives them tips on what that item includes and its selling features, as well as sell-up opportunities, and new product introduction highlights.
Once Catalyst was launched, RIM needed to ensure that the resellers knew that it was available to them, knew how to get there and how to use the tool most effectively. In order to peak their interests, we created a pdf tour which highlighted the key elements and features of the Catalyst site and how, as a reseller, the Catalyst site could help them to be most effective with their sales calls. This was sent out through email to all of the resellers.

Designing Unforgettable Events

For over 15 years, MFX Partners has worked with Hybrid Turkeys to create unforgettable events at the yearly US National Turkey Foundation Conference. Each year, MFX Partners develops a theme, invitations, gifts, decorations, signage and more. Hybrid’s Tom turkey caricature and event activities have become famous and much anticipated.  The 2010 Conference was held in San Antonio, Texas and the theme we created for Hybrid was “The Lone Star Saloon”. Year over year, we hear that the Hybrid event is the highlight of the NTF show for the turkey producers in attendance- the 2010 event held this February drew the biggest crowd ever.

IST Aligns Itself

Brand Challenge
Unite a highly fragmented workforce around the corporate brand values of IST.

Solution
We conducted an employee and management perception map exercise (using anonymous comment cards and three input sessions) to uncover how well people inside the organization understood and live their core values.

Our process revealed the organization had many positive activities in place that supported their values and the belief was strong that living their values was essential to the success of the business. We also revealed where there was room to improve.

A report of our findings and recommendations was prepared and presented to the management team. Specific actions were identified to better live the values of the organization and address key issues. We also developed a presentation for a company-wide town hall meeting led by the president of IST.

Results
Over 40% response to distributed comment cards, 80+% attendance at input sessions. A workforce that feels heard and better understands the five values of the organization and their contribution to making them real.

The organization is now implementing initiatives to better live their values including a new mentoring program, lunch ‘n learn sessions, adding computer stations for shop workers so they can participate in a ‘Above and Beyond’ peer recognition program related to living corporate values. To improve understanding of the company and brand for an ever-changing contract workforce we recommended creating an orientation video for new hires for more consistent introduction. The management team has also embarked on a specific training program to strengthen their ability to build trust and candour within the company.

Branding a Greener Future

Brand Challenge
Develop a company name, with brand image and messaging that gets the attention and interest of cement, steel manufacturing and primary industry CEOs who are driving their companies to be more environmentally friendly.

Solution
The choice of company name ‘Found Energy’ reflects the capability of the company to capture wasted heat and convert it to power that reduces carbon foot-prints. While ‘competitive’ initiatives are product feature selling, Found Energy marketing materials speak directly to the motivations of the target audience—better corporate citizenship.

Results
Positive feedback at the highest levels of the target organizations. Found Energy is being noticed and gaining audiences with decision-makers.

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