On Friday, I talked about brands that try to encompass the whole shabang and how that can be very ineffective and even water down the strength of your brand.
Over the weekend, I asked you to think about what could be chipped away from your brand right now to make it even more effective. Now that you’ve had the time to ponder the extra bits that are muddying your brand’s waters, you’re probably wondering how to decide what to chip off your brand? What if you remove an essential bit and you don’t even know it!
As you develop clarity around your brand think about the visual elements, such as an icon or image, that looks nice but doesn’t add to the story you are telling.
Is it your messaging that’s not specific enough? Does it capture the true reason why people buy your product or choose your organization?
I’d like to leave you with a statistic I saw in the book Radically Transparent by Andy Beal and Judy Strauss. It points to studies that show that 85% of a company’s brand image is driven by sales interactions, and not by marketing campaigns.
This makes good sense in a B2B environment because it reminds us that when auditing the strength of a current brand, we need to think more broadly than just marketing communications.
Brands need to include the messages that customer-facing employees are communicating through their words and actions. Does your brand do this?

