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    • http://blog.marketo.com/ Marketo is not a company we’ve worked with but we receive their blog filled with tips on modern B2B marketing. It’s worth checking out.
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At a recent workshop, MFX Partners led a discussion on the topic of brand design. During the discussion a participant asked the question, “What is the difference between vision, mission and values?”

I think my answer puts some valuable clarity around each of these statements so I’d like to share it with you. Here was my answer…by the way I like using ‘the bus’ as a metaphor for business and life.

VISION: You know if a company has a vision because they speak of WHERE they are headed. They know the destination their bus is heading and what life will be like when they arrive.  More than a statement, a vision is a vivid and exciting picture of a better future. You know if a company is lacking vision when employees or customers act lost or wonder where they’re going. Visions often start with the introductory phrase “Imagine…”, for example:

1. External vision: “Imagine a world where automobiles release zero emissions…”

2. Internal vision: “Imagine a company that’s the leader in green technologies, setting the standards and shaping the conversation in partnership with the brightest minds around the world…”

MISSION: You know if someone has a mission if they know WHY people want to get on their particular bus. For example, they know:

1. The underlying purpose of their existence

2. WHO they serve

3. WHAT unique value they deliver

4. HOW they go about delivering that value based on their core services, programs or skills

VALUES: Details the way people ACT on the bus. Behavior is directed by a person’s values. Values guide actions. Everyone (and every company) lives by a set of values or principles that define HOW they should ideally act to fulfill their mission and reach their vision.

Now that you know the difference between vision, mission and values, please share what stage your company is at and your personal views on your company’s vision, mission and the values that define them.

7 Personal Branding Laws For Marketers – Part 1

We all want to matter. We all want to be the preferred choice, whether we admit it or not.

Our personal brands, how people think and feel about us, the reputation we have built, should ideally lead to additional opportunities to do what we love to do. Or it can have the opposite, negative effect if we have not created and nurtured a positive and clear picture in people’s minds as to who we are and what we are great at.

Here are 7 Laws to ensure your personal brand is desirable. I picked these laws up from sales and personal development guru Brian Tracy. I have refined them with marketers in mind.

1. Law of Specialization

If you have a brain tumor do you seek out a family doctor or a brain surgeon? People naturally seek out specialists. Specialists are perceived to offer greater value, are typically in higher demand and can command higher rates. Within the marketing discipline there are many specialties from SEO (search engine optimization) to Social Media marketing, email marketing, webinar marketing etc. Hanging your hat on a highly desirable specialty can create a brand halo that builds a broader perception of what you are capable of.

Key question:
In what areas can I be the best in, that matter deeply to the people I want to work with/serve?

2. Law of Leadership

Marketing today is about being a leader. It is about having a point of view and leading through example. Everyone leads in their own way. Finding your own style of leadership is an essential way to boost your personal brand appeal and the impact you can make. People naturally want to hitch their wagons to people with a clear and compelling vision. The three questions below have helped me think more expansively about who I am and what I’m here to do. Try them on for size.

Key questions:
Why would someone follow me?
Where will they get to if they do?
How will they be treated along the way?

3. Law of Personality

Pleasant and positive personalities are highly preferred over grumpy whiners. You will matter more if your personality is likeable. Thankfully you don’t have to change who you are. A key step when defining a personal brand is to identify your top 1-3 attributes or personality traits that make you highly likeable to the people you are serving (both your colleagues and customers).

Key questions:
What aspects of my personality are highly likable and valued?
What is my defining, strongest personality trait that people would associate with me if I asked them?

I think that is enough for you to chew on for today. Tomorrow I will talk about the last 4 Personal Branding Laws for Marketers

What’s in your brand name?

One of our favorite blogs at MFX Partners, the MOO Blog, is dedicating an entire week of helpful posts to small business promotion.

I found yesterday’s post, Small Businesses – What’s in a (brand) name?, particularly valuable. Business names were the topic of the day, and if yours happens to be a one-human operation you should put down that smartphone and listen up!

If you’re a single person acting as employee, owner, marketing department, salesperson, receptionist etc., then you can count yourself amongst the likes of Chanel, Jack Daniels, JC Penny and other owner-named businesses. But before you open an off shore account and start planning your empire’s expansion, take heed that there’s some gray area when it comes to differentiating between brand and owner. For instance, if you rely on social media as a marketing tool, where do your personal tweets stop and your business tweets begin—especially if they all originate from an account using your own personal moniker?

I encourage you to check out the MOO blog’s small biz series. If I owned a small business of my own, I would. Plus, hint, hint … they’re giving away prizes to users who share their real business experiences.

How To Capture Your Brand Essence

“We believe that life really is too short to settle for second best and that simple, honest pleasures are often the most rewarding.”

This line is on the side panel of my favourite cereal, Dorset Cereal.

While this could simply be clever marketing, I believe it’s an authentic statement of what Dorset Cereals stands for as a brand. Proof of this statement is evident in their blog and their picture gallery, ‘Our Favorite Pleasures’, at the bottom of their homepage. This brand is clearly living their brand essence.

What is Brand Essence?

Brand Essence is the unchanging DNA or core of a company or product.  Some call the concept of brand essence a North Star because it keeps a brand on track or guides the business and brand back to it’s essential purpose if it drifts from the core. The power of defining a Brand Essence lies in it’s ability to tap into the energy, the attitude, the behaviour and the language behind the brand and the people that support it internally (owners, employees) and externally (customers). A good brand essence statement will truly change the way a company and brand is perceived. Take Dorset’s ‘raison d’etre’ as an example—it’s much more than ‘manufacturing great tasting, healthy cereals’. Their brand essence is ’simple, honest pleasures’.

In my experience most organizations don’t define a brand essence. They might have a mission statement or value proposition that speaks about what they do or about the value they promise to deliver, but it’s rare to see a clear articulation of what they stand for or WHY they do what they do. Key Point: it’s not about the physical product you’re buying.

A brand essence gets you excited about what you do. It taps into something deeper, an inner emotional drive, ideology or core belief.

Whether you realize it or not, your organization (and each person within it) has a core driving belief of what they stand for, but it is likely not named. As a result, it’s likely not leveraged to build a stronger brand and business.

Both customers and employees seek brands that mean something and stand for something. Organizations that have a clear sense of what they stand for, tend to build a viral brand that both customers’ and employees are attracted to, and want to share with others. And a strong brand essence can even breathe new life into tired brands and put them back on the map.

Tomorrow we’ll talk more building a brand essence statement, but for now, take a cue from Dorset Cereals and a few successful brands that have a clear sense of what they stand for:

Starbucks stands for sociability more than coffee. Their website states, “We are so much more than what we brew.”

And there’s no doubt that Room to Read stands for educational opportunities for all.

IST Aligns Itself

Brand Challenge
Unite a highly fragmented workforce around the corporate brand values of IST.

Solution
We conducted an employee and management perception map exercise (using anonymous comment cards and three input sessions) to uncover how well people inside the organization understood and live their core values.

Our process revealed the organization had many positive activities in place that supported their values and the belief was strong that living their values was essential to the success of the business. We also revealed where there was room to improve.

A report of our findings and recommendations was prepared and presented to the management team. Specific actions were identified to better live the values of the organization and address key issues. We also developed a presentation for a company-wide town hall meeting led by the president of IST.

Results
Over 40% response to distributed comment cards, 80+% attendance at input sessions. A workforce that feels heard and better understands the five values of the organization and their contribution to making them real.

The organization is now implementing initiatives to better live their values including a new mentoring program, lunch ‘n learn sessions, adding computer stations for shop workers so they can participate in a ‘Above and Beyond’ peer recognition program related to living corporate values. To improve understanding of the company and brand for an ever-changing contract workforce we recommended creating an orientation video for new hires for more consistent introduction. The management team has also embarked on a specific training program to strengthen their ability to build trust and candour within the company.

Branding a Greener Future

Brand Challenge
Develop a company name, with brand image and messaging that gets the attention and interest of cement, steel manufacturing and primary industry CEOs who are driving their companies to be more environmentally friendly.

Solution
The choice of company name ‘Found Energy’ reflects the capability of the company to capture wasted heat and convert it to power that reduces carbon foot-prints. While ‘competitive’ initiatives are product feature selling, Found Energy marketing materials speak directly to the motivations of the target audience—better corporate citizenship.

Results
Positive feedback at the highest levels of the target organizations. Found Energy is being noticed and gaining audiences with decision-makers.

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